+44 7793 908889 andy@experienceuk.com

Assessment Results Workshop

ASSESSMENT RESULTS

You can't really know where you are going until you know where you have been.

one -day assessment results workshop

PRE-WORKSHOP PRESENTATION:

In a one- hour video conference, Experience UK resultants present the leadership team with the results of the Customer Centric survey. 

ONE-DAY WORKSHOP

A meeting of the management team and key operational managers.

An interactive day of formulating potential solutions to increasing Customer Centricity across the whole company. Creating the action plan based on the survey results.

%
Estimated ROI (iDirect measure of profit and cost savings after 10 months from actions taken resulting from MRI priorities estimated at $15 million (permanent gain).

(Source: Market Culture, Telstra Telco, Australia)

WORKSHOP OUTCOME

After the workshop the leadership team leaves with a comprehensive action plan to:

  • Develop a strategy for leading and managing change within your organisation to achieve customer centricity
  • Develop a roadmap for taking the customer-centric journey
  • Identify landmarks and challenges inherent in its implementation
  • Assess the effectiveness of key metrics and milestones that companies use to quantify and measure their success
  • Explore the best ways of leveraging human capital to foster product and service innovation
  • Apply tools and templates to measure the potential impact on profit, sales, ROI, customer satisfaction and new product success
  • Use customised templates to develop personal action plans

  > Leaders and their teams will incorporate their learnings into a new vision, mission and strategy for the their team/organisation.

  > Leaders will develop a Personal Action Plan for implementation after the program.

 

The market culture survey has proven results ... 

find out more

We look forward to speaking to you about your specific needs wishes. Please give us a call or click on the envelope to E mail.