+44 7793 908889 andy@experienceuk.com

Replacing Silos

REPLACING SILOS

The Silo Mentality as defined by the Business Dictionary is a mindset present when certain departments or sectors do not wish to share information with others in the same company. This mentality is known to reduce efficiency in the overall operation, reduce morale, and often contributes to the demise of a productive company culture.

Departmental silos are seen as a growing pain for most organisations of all sizes. It is the duty of the executive leaders and management to prepare and equip their teams with the proper mind-set to break down this destructive organisational barrier.

%
of customer experience professionals state that 'silos' are a significant barrier to providing seamless customer experience

One company - one team - one learning

''short competency development sessions for all in mixed groups'

HOW to bring people together under one vision

Removing Silos - through common skills

At Experience UK we 'Remove Silos" by facilitating joint learning sessions with employees from all areas of the company. This is done in mixed, departmental groups, when the topic of learning is of equal interest to all participants. It is also done in smaller, more specifically focused groups as explained below. 

Workshops based on common corporate competencies are designed to develop employees' mindsets and skills which are identified as key to enhancing the overall company performance:

Collaboration  - Self as leader - Business focus - Accountability - Influence - Presenting our Value Proposition - Time management - Habit forming - Coaching and being coached - Going the extra mile - Understanding customers and competitors - efficient use of technology - Strategy aligned behaviour

Marketing - Customer Centricity
Sales and Finance - Working Together
Learning and Development - Fuelling the Business
HR - Constant Communication

Marketing - Customer Centricity

In this seminar, employees will:

  • get to know colleagues from other departments on a personal level
  • exchange their customer experiences
  • share customer and competitor knowledge
  • discover new synergies
  • work out better communication channels
  • appreciate the importance of customer centricity

Who should attend

  • employees from all departments (not only customer facing)
  • marketing and sales employees
  • customer facing installation employees

 

What makes this offering so effective?

Creating a mindset that puts the customer at the centre of the organisation is proving to increase business by up to 43%. When marketing, sales, finance and installation teams get together magic happens! The relaxed environment of an experiential training session brings out so much more than around a conference room table. 

Approvals, Letters of credit etc

'WHY Finance and Sales should be friends'

"Didn't you read my mail?" - A sentence which usually makes things worse! 

Sales and Finance - Working Together

In this seminar, you will:

  • sellers and accountants get to know and appreciate each other
  • develop an understanding for the issues at stake
  • find new ways of communicating
  • discover the sources of previous miscommunication
  • act as a team facing a common challenge

Who should attend

  • employees from all roles in finance and sales
  • employees involved in the sales/finance business processes
  • independent OD change agents

Why it works?

How many deals lost from a breakdown in communication between sales and finance departments? Imagine if sellers and accountants could speak the same language :

  • remind them how to maintain successful new habits
  • structure a follow up of mobile 'micro learning' (sessions of maximum 15 minutes) 
  • embed new habits
  • monitor skills performance which leads to more revenue

give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime

'' knowing what employees want to learn and forecasting what they need next'

HOW learning and development is delivered often impacts ROI the most

Learning and Development - Fuelling the Business

In this seminar, you will:

  • learn how to discover and to tolerate different beliefs and values
  • get to know candidates on a personal level
  • exchange experiences
  • improve communication flow
  • face the common challenge of  improving English language skills
  • leave the session with a new relationship 

Who should attend

  • employees from the same company working in different countries
  • project managers
  • groups of employees who are about to embark on large projects
  • HR specialists

The devil is in the detail

'Administration of venue, correct names on certificates and right person on right course '

WHAT the 'customer' perceives is always right 

HR - Constant Communication 

In this seminar, you will:

  • gain a deeper insight into how it feels to be a learner in your organisation
  • exchange experiences
  • discover ways to automate time consuming organisational tasks 
  • improve communication flow
  • develop a team with one target

Who should attend

  • HR administrators
  • HR managers
  • HR recruitment specialists

CONTACT US

We look forward to speaking to you about your specific needs wishes. Please give us a call or click on the envelope to E mail.